Privacy Policy

Last Updated: January 21st, 2026

1. Introduction

Next Level Flow Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

2. Information We Collect

Contact Information

We may collect personal information such as your name, email address, phone number, and mailing address when you submit forms, request information, schedule services, or contact us.

Communication Data

If you opt in, we collect communication preferences and maintain records of consent, message delivery, and opt-out activity for SMS and email communications.

Usage and Device Information

We may collect information through cookies, pixels, and analytics tools, including IP address, browser type, device information, pages visited, and interactions with our website.

Appointment and Service Information

If you schedule appointments or use our services, we may collect information related to those interactions to properly deliver and support our services.

3. How We Use Your Information

We use your information to:

- Provide requested services and customer support

- Send appointment confirmations, reminders, and service-related communications

- Send SMS and email messages you have explicitly consented to receive

- Improve website performance and user experience through analytics

- Maintain compliance records related to consent and opt-outs

- Protect our business, users, and systems, including fraud and security monitoring

4. SMS Opt-In & Messaging Program Details

By submitting your information through our website, including the waitlist or contact forms, and selecting the appropriate consent checkbox, you expressly consent to receive SMS text messages from Next Level Flow Inc. at the phone number you provide.

Your consent applies only to the category of messages you select at the time of opt-in.

Types of Messages

Messages may include:

- Transactional or Non-Marketing Messages, such as waitlist confirmations, enrollment notifications, appointment reminders, account updates, and service-related communications.

- Marketing or Promotional Messages, including enrollment announcements, program updates, special offers, and related promotional communications, only if you have separately and explicitly opted in to receive marketing messages.

Message Frequency

Message frequency varies depending on your interaction with our services, enrollment status, and communication preferences.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any text message you receive.

After you reply STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For help, reply HELP to any message or contact us at:

Email: [email protected]

Phone: +1 (647) 464-4380

Carrier Disclosures

Message and data rates may apply depending on your mobile carrier.

Mobile carriers are not liable for delayed or undelivered messages.

Consent to receive SMS messages is not a condition of purchase.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to understand website usage and improve performance. You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. How We Handle Information

No Sale of Personal Information

We do not sell personal information.

Service providers

We may share information with trusted service providers that support services such as SMS delivery, email communications, scheduling tools, analytics, hosting, and customer support. These providers may only use information to perform services on our behalf.

Legal and safety

We may disclose information if required by law or to protect the rights, safety, and security of Next Level Flow Inc., our users, or others.

Business continuity

If Next Level Flow Inc. is involved in a merger, acquisition, or asset transfer, information may be transferred as part of that process. Any successor will be required to honor this Privacy Policy.

7. Mobile Information Disclaimer

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or technical support, is permitted. Text messaging opt-in data and consent will not be shared with any third parties except aggregators and service providers required to deliver text messaging services.

8. Your Choices

SMS Communications

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

Email Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in each email.

Access and Corrections

You may request access to, correction of, or deletion of your personal information, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.